Privacy Policy

Last updated: April 1, 2026

1. Introduction

ELXR SMM Panel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this Privacy Policy carefully. By using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

  • Account Information: Name, email address, password, and profile information you provide during registration.
  • Payment Information: Payment method details and transaction history (processed through our third-party payment providers).
  • Communication Data: Information you provide when contacting support, including support tickets and messages.

2.2 Usage Information

  • Order Data: Social media links, service preferences, and order history.
  • Technical Data: IP address, browser type, device information, and usage patterns.
  • Cookies: We use cookies and similar tracking technologies to maintain session state and preferences.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Process transactions and send related information.
  • Send you technical notices, updates, security alerts, and support messages.
  • Respond to your comments, questions, and customer service requests.
  • Monitor and analyze trends, usage, and activities in connection with our Service.
  • Detect, prevent, and address technical issues and fraudulent activity.
  • Provide you with news, special offers, and general information about other goods, services, and events.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who assist us in operating our Service, processing payments, and delivering services to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes encryption of data in transit and at rest, secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our rights. After this period, we will securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of your personal information.
  • The right to object to or restrict certain processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time where we relied on consent to process your data.

To exercise these rights, please contact us through our support system.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

  • Essential Cookies: Required for the Service to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our Service.
  • Functionality Cookies: Remember your preferences and settings.

9. Third-Party Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

We also use third-party service providers for payment processing (PesaPal, Stripe, NOWPayments) and social media API integration. These providers have their own privacy policies governing the use of your information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or reliance on adequacy decisions.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: